Privacy Policy

RateFit Privacy Policy

Effective Date: June 1, 2026

Welcome to RateFit. This site is provided as a service to our customers. You must be age 18 or older to use the Site. The following details the information we collect, how we use your information and your applicable rights.

PLEASE READ THE TERMS BELOW CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS. 

Your Privacy

If you are a consumer in the United States, this privacy policy ("Privacy Policy") explains how RateFit  (collectively,  "we," or "us,") collects, uses, processes, discloses, and retains your personal data when you access or use our websites, mobile applications, and any other applications, products, or services that display this Privacy Policy (collectively, the “Services”). This Privacy Policy also applies to personal data we collect when you shop in on our Site, engage with us on social media, contact us or otherwise interact with us. Our privacy practices are subject to applicable laws in the states and jurisdictions in which we operate.

Revisions to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the privacy rights and choices available to you.

1. Information We Collect

We collect information you provide directly to us when you make a purchase, create an account, or otherwise interact with us, including:

·       Profile Data: We collect information or content you provide to us in connection with an account or profile, such as when you register for an account, create a profile or fill out a form. Examples of profile data we may collect include your name, email address, phone number, mailing address, account login name and password, clothing size, preferred language, birthday, and social media names or handles.

  • Personal Identifiers: Name, shipping or billing address, email address, and phone number.
  • Demographic Data: We may collect demographic data from you when you fill out forms or surveys, sign up for and participate in events, contests, sweepstakes, promotions or special programs that we may provide. Examples of such information include age and gender.
  • Transaction and Payment Information:  We collect transaction information related to the products and services you purchase from us. Examples of information collected include the type of products or services requested or provided, order details, delivery information, amount charged, payment method, billing or shipping information, government-issued identification card (for returns only), measurements in connection with our tailoring services, and information about any products or services you returned or exchanged with us. If you make a purchase, we work with third-party payment processors to collect and process your payment information. We use third-party payment processor Shopify.  We do not store your full credit card details on our servers.
  • Order History: Details of the clothing items you purchased, sizes, and transaction dates.
  • Automated Data: IP address, browser type, and device information collected via cookies.
  • Communications Data: We collect information when you communicate with us or others on our Services, such as when you request additional information about products or services, interact with our customer service team or sign up to receive our email or marketing messages. We also collect communications data when you interact with us on social media, such as by tagging us and/or our products or permitting us to follow your social media profile. Examples of such data may include your contact information, the date and time of your communications, online identifiers, social media profile, and the content of your communications with us.
  • User Content: We collect any other information or content you provide to us, such as when you rate our designs or provide product feedback, make other submissions to us, use any other features of our Services that may be offered from time to time, which may require the collection of certain personal data in order to utilize the features. Examples of user content may include information about your size, fit, goals, opinions, feedback, preferences, text, images, and any other personal data you choose to provide in your interactions with us.
  • Device and Network Data: We collect certain information about the device you use to access our Services. Examples of such data include your device’s hardware model, browser type, IP address, operating system version, language settings, unique device identifiers, advertising identifiers, serial numbers, device motion data, screen resolution, usage and traffic data, how your device interacts with the Services, network information, and mobile network data.
  • Useage Data: We collect information about your activity on our Services via log files, cookies, web beacons, and other tracking technologies. Examples of such data include your access dates and times, pages or screens viewed, how long you spent on a page or screen, the routes by which you access our Services, searches you conduct on the Services, information about your activity on a page or screen, app crashes and other system activity, your use of any hyperlinks available within our Services, information about your interactions with our emails, your Internet service provider (ISP), Mobile Advertising ID, media access control (MAC) address, and identifiers associated with browser cookies, web beacons, and similar technologies we deploy on our Services.
  • Geolocation Data: We collect your precise or approximate geolocation data in accordance with your device permissions. You may use our Services without enabling us to collect location data from your device.

2. How We Use Your Information

We use your data to provide a seamless shopping experience, including:

  • Processing and shipping your orders.
  • Sending order confirmations and tracking updates.
  • Providing customer support and responding to inquiries.
  • Sending marketing communications (if you have opted in).
  • Improving our website layout and product selection based on browsing trends.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties necessary to run our store:

  • Service Providers: Logistics partners (e.g., USPS, UPS) and payment gateways.
  • Marketing & Analytics: Tools like Google Analytics to understand site traffic.
  • Legal Requirements: If required by law or to protect our rights.

4. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to update or fix inaccurate information.
  • Deletion: Request that we delete your personal data (subject to legal obligations such as tax records).
  • Opt-Out: Unsubscribe from marketing emails at any time using the "Unsubscribe" link.

5. Cookies and Tracking

Cookies are small pieces of information that a Web site stores on a visitor’s web browser to remind the site about the visitor the next time they visit the site. We do not store sensitive information in cookies. We use cookies to enhance our customers’ online experience for making navigation easier, providing products and providing certain important security features. For example, terminating a session if a customer forgets to log-out. You may be able to control the use of certain cookies by following the instructions set forth in your web browser’s settings. For example, you may be able to set your browser so that it notifies you before accepting a cookie, so that you can control whether you accept or reject a cookie. Each browser is different so check the “help” menu of your browser to learn about how to change your cookie preference. 

We also use cookies to remember your shopping cart and analyze site performance.

You can manage cookie preferences through your browser settings or visit the Digital Advertising Alliance to opt-out of targeted ads. Follow their instructions on how to opt-out of interest-based advertising. 

6. Choices You Have to Limit Sharing of Online Information 

You may opt-out of certain electronic marketing communications and targeted advertising by clicking the opt-out button below or selecting unsubscribe within any marketing email communication you receive. 

Please note you still may receive communications from us. Your opt-out may only apply to the specific browser or device from which you opt-out. You will need to opt-out separately on all of your browsers and devices. Further, the links provided in this section do not apply to physical mailings, telephone calls, or text. To opt-out of other methods of communications, please contact us at Info@RateFit.com.

You may also have the choice to limit sharing of online information as described below. 

  • Do Not Track Signals. Some Internet browsers can communicate your privacy preferences to the websites you visit, like, requests not to track your usage and browsing history. Our websites do respond to “do not track” opt-out mechanisms and signals to prevent online advertising to you. We utilize the established industry mechanisms. You can also limit the amount of online advertising you receive by visiting one or both of these examples: 
  • https://optout.networkadvertising.org
  • https://youradchoices.com/control
  • Electronic Marketing Communications. You have the choice to tailor how we provide electronic marketing communications to you. You have the option to opt-out, subscribe, or re-subscribe to our marketing communications. There are two ways to unsubscribe from our email marketing communications: 

1 . Send an email to Info@RateFit.com

2 . From one of our emails, open the email, towards the bottom of the email, Click the “Unsubscribe” link. Please allow 10 days for the completion of your request. 

3. On some mobile device, Android or iOS phones may have capabilities to limit receiving interest-based advertisements located in your phone’s settings. 

4.  Through advertising industry and trade regulatory agencies, operated by the Network Advertising Initiative or Digital Advertising Alliance and Preferences in Your Mobile Device. You may be able to control other preferences on your mobile device. Your device’s setting may allow you to reject push notification and limit our app’s access to other information on your mobile device. Note, this may result in the loss of app functionality or our ability to provide Online Services to you through a mobile device.

7. Data Security

We implement industry-standard security measures, such as SSL encryption, to protect your data. However, no method of online transmission is 100% secure.

8. We Do Not Sell or Market to Children

Our website is not intended for individuals under the age of 16 years old. We do not knowingly collect data from children.

 

9. Contact Us

If you have questions about this policy, please contact us at:

  • Email: Info@RateFit.com
  • Address:
    • RateFit
    • 3940 North Ravenswood
    • Chicago, IL 60613

Notice of Right to Opt-Out of Sale or Sharing

1. Right to Opt-Out

  • Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, California residents have the right to direct a business that sells or shares personal information to stop doing so.
  • "Sale" is defined broadly to include any transfer of personal data to a third party for monetary or other valuable consideration.
  • "Sharing" refers to disclosing personal information for cross-context behavioral advertising (targeted ads based on your activity across different websites).

2. How to Exercise Your Right

  • Web Form: You may submit an opt-out request via our interactive Do Not Sell or Share My Personal Information [insert an embedded link to web form].
  • Email: You can also email your request to Info@RateFit.com with the subject line "CCPA Opt-Out Request".
  • No Account Required: You do not need to create an account with us to exercise this right.
  • Verification: We may ask for basic information (such as your email or order number) to identify your records, but we will not require full identity verification for opt-out requests unless we suspect fraud.

3. Global Privacy Control (GPC)

  • Our website recognizes and honors Global Privacy Control (GPC) signals.
  • If your browser or extension has GPC enabled, we will automatically treat it as a valid request to opt out of the sale or sharing of your personal information for that session.

4. Response Time

  • We will process and honor your opt-out request as soon as feasibly possible, and send an acknowledgement of your request. We may also ask for additional information if necessary to process your request.

 

Notice at Collection of Personal Information

Effective Date: June 1, 2026

 Rate Performance, DBA, RateFit (hereinafter “we,” “us,” “our”) is committed to protecting your privacy. This Notice at Collection describes the categories of personal information we collect from you, the purposes for which we use it, and how long we keep it. 

1. Categories of Personal Information We Collect
We collect the following categories of personal information (including sensitive personal information) from you:

  • Identifiers: Name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, or similar identifiers.
  • Customer Records: Name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.
  • Characteristics of Protected Classifications: Age, race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, medical condition, marital status.
  • Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories.
  • Internet/Network Activity: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
  • Geolocation Data: Physical location.
  • Sensitive Personal Information: We collect financial information as is necessary to complete your transaction with us. This information can include bank or credit card information, account or login and password information.

2. Purpose of Collection
We use the personal information collected for the following business or commercial purposes:

  • To fulfill orders and provide services you requested.
  • To maintain and service accounts, provide customer service, and process transactions.
  • To detect security incidents and protect against malicious, deceptive, or illegal activity.
  • To improve our website and service offerings.
  • To comply with legal obligations. 

3.  Sale or Sharing of Personal Information
We DO NOT sell your personal information.
We DO NOT share your personal information for cross-context behavioral advertising.

4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described above, [e.g., to comply with our legal obligations, resolve disputes, and enforce our agreements]. 

5. Further Information
For more information about our privacy practices and your rights, please review our Privacy Policy or contact us at Info@RateFit.com